The 5 Commandments of Mobile Web Design
A one-size-fits-all approach to solving problems rarely seems to work in the real world, and the mobile Web is no different.
Up to this point, most mobile sites have been developed by re-hashing traditional Web content and squeezing it onto the small screen—an unfortunate “Mini-Me” approach to mobile Web design. The result? While the traditional Web becomes more useful and creative every day, the significance of the mobile Web has largely stalled. The mobile Web has yet to realize its awesome potential, and the problem isn’t a technology issue like you may be already thinking. The problem is design, or rather, a lack thereof, within the mobile medium.
1. The Mobile Web is Not the Little Sister of the Traditional Web.
What makes a mobile site so different?
It’s not the screen size—it’s the intent of the user. Very often, traditional Web users browse the Web for entertainment or to kill time. Even when traditional users need to perform work-related tasks, they are easily sidetracked by Twitter, YouTube, or any of the thousands of social networking sites.
Mobile users, on the other hand, typically browse the mobile Web when they are in need of specific information. These experiences tend to be much shorter than they are on the traditional Web, and users rarely browse for entertainment purposes. Let’s just be honest with ourselves—if a user could be in front of a computer, that’s where he or she would be.
Suppose that you were offered a chance to view a new Red Hot Chili Peppers music video on your phone. Would you actually navigate to the video and watch it, when you could just as easily view it on a speedy home computer? Re-purposing traditional Web content and stuffing it into a mobile browser is a recipe for disaster. Instead, it’s time to look at the mobile Web as a uniquely distinctive medium.
2. Give People What They Want, When They Want It.
All mobile Web users across the globe want the same thing: the ability, at any time, to easily access any information.
What this means for mobile Web designers and developers, is that first and foremost, we need to approach mobile Web sites as an information-architecture problem, and NOT as a technology problem. Mobile Web sites should be formatted in a way that allows users to easily navigate and make decisions. Users don’t want to dig through the clutter of a traditional Web site to find the tiny link they were looking for.
Companies that merely ensure their existing Web site is viewable on mobile phones, have, for the most part, wasted their time and money. This is primarily because this type of mobile Web site will likely be hard to navigate through, or be terrible looking. All too often, users get frustrated when they can’t find the content they are looking for. This fact is exactly why wireless carrier “decks” exist.
3. Build Unique Mobile Content, or Don’t Bother Building Anything at All.
Mobile is a unique medium and it should be designed with this idea in mind. If you are not willing to rewrite, modify, or create custom mobile content, then don’t bother creating a mobile site in the first place.
This point is best illustrated by an example:
A university could easily mobilize its existing Web content to create a mobile Web site, but do freshman really need to be able to schedule classes from their phone when they are lost in the Quad? The answer should be, obviously, no.
Wouldn’t the university mobile site be more effective if it was limited to custom information that is relevant for on-the-go students—such as mobile maps, a one-click phone number directory and faculty office hours? The answer is yes.
4. Make It Useable. Make It Useable. Make It Useable.
Mobile Web sites MUST always work on every phone. Period.
What this means is that mobile Web designers need to consider multiple screen sizes, as well as multiple technologies. A mobile Web site should dynamically transcode content such as forms, images, videos, ringtones and layouts, so that any user, with any phone, can enjoy a seamless browsing experience. Users should never have to tell a mobile site what kind of phone they have—it should already know.
Consider that for the traditional Web, designers and developers need to account for differences between Internet Explorer, Safari, Firefox, Opera, screen sizes, color depth, Flash versions, and more. Why would mobile be any different?
5. Don’t Forget About Design. Seriously.
Mobile Web surfers are still consumers, and consumers are deeply impacted by design. Don’t believe this? Allow us to introduce you to a fine company called Apple.
Because the concern at the forefront of people’s minds has been technology, brands and agencies often neglect the importance of design in the mobile space. It is almost assumed that because the mobile Web has to work on every mobile device, it can’t also look great. We couldn’t disagree with this mindset more.
When a mobile marketing firm approaches a mobile Web design project, it should design a series of visual layouts for a client that illustrate how the mobile site will look on a variety of different devices. For example, our firm refines a selected visual design concept into a WML layout (old school WAP 1.0), an XHTML-MP (WAP 2.0) layout at several different screen sizes, and (when possible) an iPhone-specific layout. The goal here is to ensure that no matter what phone is viewing the content, it will look its absolute best.
In Summary:
1. Think about the mobile Web in a new way. Get creative.
2. Clear and concise information-architecture specific to mobile is an absolute must.
3. Create compelling mobile content or don’t bother at all.
4. Mobile sites have to work—always. No ifs, ands, or buts.
5. It’s called mobile Web DESIGN. Not mobile Web cram-it-on-the-screen.
About Punchkick Interactive
Punchkick Interactive is America’s first design firm to focus exclusively on full-service mobile marketing. The firm specializes in creating text-message campaigns, mobile games, Flash Lite content, branded mobile Web sites, custom BREW and Java ME applications, iPhone apps, mobile media distribution systems, Bluetooth proximity marketing campaigns, and more. For additional information about mobile marketing visit http://www.punchkickinteractive.com or call (800) 549-4104.
50 Useful iPhone Tips for Librarians and Researchers
College@Home created a list of 50 useful iPhone tips for librarians and researchers, and it actually brought up a few points directly related to mobile marketing…
2. Creating a texting service for patron questions. Giving patrons the option of texting in their questions to the library can make it easy for those who prefer to avoid telephone conversations the ability to get quick and easy answers to simple questions, and if librarians within your library are using iPhones they can respond to questions in between checking in or shelving materials and other tasks.
5. Check how your site looks on an iPhone. Many sites don’t quite translate well to mobile devices like the iPhone. Check how your library’s webpage looks by using an online tool like iPhoney or by checking it yourself on an iPhone.
7. Optimize your site for mobile devices. If you’ve checked out how your site looks on an iPhone and the result is not so great, consider creating a special page for mobile users to access your site. Many libraries are already doing so to maximize the usability of their webpages by patrons.
18. Track requests. You can use your iPhone as an easy way to alert patrons that their requests have arrived whether by phone, email or text and you can record and keep track of these requests as well.
23. Create content that’s easy to browse over an iPhone. If you’ve decided to develop a version of your site that’s more easily compatible with mobile phones, consider scaling it down the the basics. Simple search tools and information will be easiest to browse on the go.
